Yes, our consultation is completely free and comes with no obligation. We review your electricity, gas and phone bills, compare offers from our partner providers and only suggest solutions that genuinely save you money. We are paid directly by the providers, so you will never be charged: if no offer convinces you, you simply keep your current contract.

No, you do not need to do anything: your old contract is terminated directly by the new provider as part of the switch, as required by regulation. We prepare the whole application and follow it through to activation, with no letters to write or calls to make on your side. The only case where a cancellation is needed is when you want to close a supply entirely without activating a new one — and even then, we take care of it with you.

The switch is usually completed within 4–8 weeks: the new supply typically starts on the first day of the second month after the request. The key thing to know is that your supply is never interrupted: the meter is not disconnected, no technician needs to visit your home and there are no activation costs. You keep using electricity and gas as usual; the only thing that changes is who sends you the bill.

The POD identifies your electricity delivery point and is a code starting with "IT"; the PDR is its equivalent for gas, a 14-digit numeric code. They identify your meter, not your provider, which is why they never change — even when you switch contracts. You will find them on the first page of your bill, in the supply details section. If you cannot locate them, just bring us any bill: we will find them for you in no time.

It depends on your situation. If you have unpaid bills, your current provider can block the switch until the debt is settled, and in some cases the new provider may refuse the activation. It is not a dead end, though: bring us your bills and we will assess your position together. It is often possible to agree on a repayment plan with your current provider and then complete the switch with peace of mind.

The first step is understanding why: increases are often due to an expired promotion, a unilateral change in contract conditions or an indexed price following the market. Bring us your bill: we will review it for free, line by line, and explain exactly what you are paying for. If one of our partner providers has a better offer, we will propose the switch; and if your current rate is already good, we will tell you so just as honestly.

Don't panic: in most cases the supply can be reactivated quickly. If the disconnection is due to unpaid bills, the first step is to settle the debt or agree on a repayment plan; once that is done, you can request reactivation or consider activating with a new provider. Come to our office with an ID and a recent bill: we will assess your case and point you straight to the fastest way to get your power back.