Genesis Solution
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Problem

Managing arrears

Overdue bills and payment reminders? Let's find a solution together before disconnection and late fees kick in.

How it works

Hard times can happen to anyone, and overdue bills pile up quickly. The important thing is not to wait for disconnection: the earlier you act, the more options you have. We review your situation, talk to the supplier on your behalf and look for the most sustainable way out: a repayment plan, an instalment agreement or access to social bonuses if you qualify. No judgement, full confidentiality, and one simple goal: keeping your lights on.

How we solve it

  1. 1We review the debt, the reminders and the deadlines you have received
  2. 2We contact the supplier to stop the case from escalating
  3. 3We agree on a repayment plan your budget can sustain
  4. 4We check whether you qualify for the electricity and gas social bonus
  5. 5We stay with you until your account is fully back in order

Required documents

  • Identity document and tax code
  • Unpaid bills and reminder letters
  • ISEE certificate, if you want to apply for the social bonus