Problem

Disputing electricity and gas debts

Being asked to pay bills or debts that are not yours? We help you dispute them and defend your position.

How it works

It happens more often than you would think: bills in your name for a former tenant's consumption, contracts activated without your knowledge, or payment demands for periods when you did not even live in the property. A debt that is not yours should not be paid: it should be disputed, with the right documents and within the right deadlines. We analyse your situation, reconstruct the dates and prepare a formal complaint to the supplier, following the case through to a response and, if needed, taking it to ARERA's consumer desk.

How we solve it

1We go through the bills and payment demands you received
2We verify the holder, period and origin of the disputed debt
3We gather the evidence: contracts, transfers and move-in dates
4We file a formal complaint with the supplier and track the response
5If needed, we escalate the case to ARERA's consumer desk

Required documents

Identity document and tax code
Bills or payment demands received
Rental contract or deed showing your move-in date
Any ownership-transfer or reactivation paperwork