Problem

Reactivating a suspended electricity supply

Supply suspended over unpaid bills? We help you settle your account and get the power back as fast as possible.

How it works

When your supply is suspended over unpaid bills, every day without power hurts. The good news is that once your account is settled, the supplier is bound to precise reactivation deadlines. We immediately check the reason for the suspension and the amount actually due, agree with the supplier on payment or an instalment plan, and send the reactivation request, making sure the deadlines are respected and that no undue charges end up on your bill.

How we solve it

1We check the reason for the suspension and the amount actually due
2We agree with the supplier on payment or an instalment plan
3We send the reactivation request as soon as your account is settled
4We make sure the reactivation happens within the required deadlines
5We check that no undue charges appear on your bill

Required documents

Identity document and tax code
The bill or suspension notice you received
Receipts of any payments already made